Clicks Group Limited HR Administrator Helpdesk

By | March 30, 2021

Clicks Group Limited HR Administrator Helpdesk

Clicks Group Limited

HR Administrator Helpdesk

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  • Permanent
  • EE/AA
  • Published: 


We are looking to recruit an HR Administrator to work within the HR Helpdesk department. The role will be based at Clicks Head Office in Cape Town and will report to the HR Officer.

Duties & Responsibilities

Job Purpose:To provide a comprehensive and efficient HR Helpdesk service to the Group, by receiving, interpreting and resolving all HR and payroll related queries, aligned to Group policies and procedures. Job Objectives:

  • To attend to all related queries received via the Helpdesk.
  • To perform investigations and or reconciliations related to HR and Payroll queries to enable troubleshooting in line with SLA’s
  • To identify corrective actions required to resolve queries, aligned to SLA’s
  • To provide on going support to the HR and Payroll community in order to ensure alignment to policies and processes.
  • To liase with relevant stakeholders or SME’s in order to gain insight into queries and be able to respond accurately
  • To assist with any day to day or adhoc administrative tasks and projects aligned to the overall compliance team goals and objectives.

Desired Experience & Qualification

 Qualifications and Experience:

  • 3 year degree / diploma (Essential)
  • HR (Desirable)
  • 1-2 years’ administrative experience (preferably within Payroll environment or HR)

 Skills, Abilities and Job Related Knowledge:

  • Relevant labour legislation, SARS, UIF, BCEA, and all relevant remuneration regulations
  • SAP Payroll System
  • HR Policies and Procedures
  • Funds eg. Medical Aid, Pension Fund, Retirement Fund etc
  • Customer orientated
  • Computer skills (Excel, Word, PowerPoint)
  • Delivery and customer service orientated
  • Ability to handle confidential matters in a professional and ethical matters
  • Communication skills (verbal and written)
  • Time Management skills
  • Attention to detail
  • Problem solving
  • Self-driven
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Essential competencies:

  • Delivering Results and Meeting Customer Expectations
  • Following Instructions and Procedures
  • Planning and Organising