Tower Group (Pty) Ltd Service Consultant: Collections
Tower Group (Pty) Ltd
Service Consultant: Collections
Our client, a leader in the insurance premium collections industry, is looking for a Service Consultant: Collections to be based at their offices in Bryanston
Duties & Responsibilities
Job Purpose
To provide processing and support for all Collections clients.
Key Performance Areas (job related deliverables and competence required in this role)
Key Performance Area/Job related competency: Client Service
Outputs:
1. Resolve client queries and escalated queries from the team within the SLA
2. Deal with broker’s requests and instruction within expectations
Key Performance Area/ Job related competency: Processing Collections & Payments
Outputs:
1. Process collections and payments in line with legislation and deadlines
2. Train and support clients to use the Web Portal
3. Train and assist brokers with new systems and products.
Key Performance Area/ Job related competency: Relationship Management
Outputs:
1. Build and maintain relationships with brokers and internal clients
2. Work well with all clients, brokers and team members.
Required Qualifications
Matric certificate
Regulatory Examinations (preferable)
Required Experience (relevant or in a similar role)
1 – 2 years working experience preferably in the insurance industry