Strategic direction

• Conduct micro and macro environmental analysis to establish new business opportunities and assess and mitigate threats to the achievement of operational goals, aligned to Our Client’s strategic pillars.
• Formulate, develop and communicate a clear vision and comprehensive strategies that will generate the required changes for the business to ensure its long term profitability and sustained growth.
• Initiate and implement strategic and operational activities for the region which require alignment to the Our Client’s goals of broadening access to healthcare in South Africa specifically, and to our vision of being a global provider of quality and affordable healthcare.
• Monitor and evaluate the region’s performance, taking corrective action to ensure efficient operations consistent with the overall strategic pillars, the operational plans and approved budgets.
• Identify areas for change with regards to operational efficiencies to ensure continuous business improvement.
• Investigate and peruse new business opportunities to accomplish activity growth as translated into increased patient days for the region.

Financial acumen

• Understand, analyse and influence the financial indicators, including profitability, revenue growth rate, return on investments and cost drivers for the region.
• Ensure funding to support strategic projects considering the region’s major expenditure and make decisions that protect and increase the region’s profitability.
• Improve and maintain the delivery of a cost-effective healthcare service aligned to the triple aim strategy for Our Client’s.
• Oversee all financial management, planning, systems and controls for the region.
• Monitor assessments and forecasts of the region’s financial performance against budget and operational goals and implement action plans to ensure financial targets are reached.
• Manage profitability, revenue growth rate, return on investment, cost and all other financial indicators of the region.

Marketing and branding

• Understand customer and brand strategies and develop and execute strategic initiatives to achieve Our Client’s long term goal of becoming the leading African healthcare group, best known for delivering innovative, quality healthcare solutions to patients on every continent of the world.
• Manage customer retention, customer satisfaction indexes, and customer engagement and customer complaint activities in the region and ensure implementation of corrective and preventative action.

Best and Safest Patient Care

• Optimise Best and Safest Patient Care practices through the integration of three critical objectives: improving health outcomes, enhancing the patient experience and reducing and controlling the per capita cost of healthcare to ensure sustainable accessibility.
• Ensure clinical management activities in the region are in line with HPCSA protocols and applicable scope of practice.

Sponsor and drive compliance to core standards in the region.

Physician Partnership

• Build and maintain customer relationships with doctors and external providers to build patient loyalty.
• Work effectively and co-operatively with others to establish and maintain good working relationships that are mutually beneficial.

Liaise with members of the community, local interest groups, local politicians, industrial associations and the media in relation to the organisation and services provided.

Accelerating and Transformation

• Build and maintain customer relationships with doctors and external providers to build patient loyalty.
• Work effectively and co-operatively with others to establish and maintain good working relationships that are mutually beneficial.

Liaise with members of the community, local interest groups, local politicians, industrial associations and the media in relation to the organisation and services provided.

Growing with Passionate People

• Provide guidance and feedback to direct reports to assist strengthening their leadership’s skills and build future talent.
• Instil a culture of talent management by identifying and growing people aligned to the strategic pillars of the organisation.
• Ensure that a viable succession plan is in place that covers all critical management positions within the region.
• Establish an organisational culture which aligns to Our Client’s’s employee value proposition and allows Our Client’s to attract and retain the very best talent.
• Create an environment which stimulates the morale and productivity of employees and drives employee engagement.
• Ensure adherence to ethical standards and encourage a transparent culture in which ethical policies are understood.
• Ensure the overall compliance with regards to occupational health and safety in the region.
• Identify key areas for knowledge exchange between internal and external stakeholders.