DSV South Africa Manager, Client Delivery Management, IT Department

By | April 2, 2021

DSV South Africa Manager, Client Delivery Management, IT Department

DSV South Africa

Manager, Client Delivery Management, IT Department

  • Published: 


Duties & Responsibilities

DSV – Global transport and logistics
In 1976, ten independent hauliers joined forces and founded DSV in Denmark. Since then, DSV has evolved to become the world’s 5th largest supplier of global solutions within transport and logistics. Today, we add value to our customers’ entire supply chain by transporting, storing, packaging, re-packaging, processing and clearing all types of goods. We work every day from our many offices in more than 80 countries to ensure a steady supply of goods to production lines, outlets, stores and consumers all over the world. Our reach is global yet our presence is local and close to our customers. Read more at www.dsv.com

Location: [[Johannesburg]]
Job Posting Title: [[Manager, Client Delivery Management, IT Department]]
Time Type: [[Full Time]]


National Diploma in Information Technology or Higher Certificate in SQL, Windows Server, ASP.Net

Advanced Computer Literacy

Microsoft Office Package

Integrations Tools and Platforms

SQL Skills

Web Services

Corporate Systems and Platforms (ERP / Transport- / Warehouse Management)

Other Minimum Requirements

Driver’s license, own, reliable transport, ability and willingness to work long hours at times, enjoy working in a fast paced high pressure environment

Job Related Requirements

Degree in Information Technology / Information System or Computer Science a must or relevant work experience.

Minimum of 10 years relevant work experience and 2 years of people leadership experience

Added Advantages For This Role

  • Good business English essential / Other languages an advantage Broad knowledge in transportation, freight forwarding, logistics, supply chain related technologies, software and technological trends.
  • Proven track record in technological products, research, development and implementation
  • Advanced knowledge of EDI and technical EDI setups
  • Sound knowledge in computer science and modern technologies.
  • Experienced in internal customer and vendor relationship management
  • Overall understanding of DSV Panalpina’s business processes and interdependencies Understanding DSV Panalpina’s customer systems portfolio
See also  SET Data Analyst

Main Purpose of Role

You will be a key-member of the Regional IT Services RITS CDM IT Integration Team. Engage with Business and Customers being accountable for the demand, the supply as well as the deployment client facing IT solutions delivered to the Regional Business Partners and Customers. Act as the overall IT representative towards the business Marketing & Sales functions in coordination with the Central Integration Team.

The position covers Global, Regional and Local Integrations, customer systems solutions, innovation and all steps of the development life-cycle. Ensure fast and on-time flow of development and information between all stakeholders.

The role contributes to the GIT and RITS objectives, strategy definition and execution and supports the Regional Business- and Global IT Organization in reaching its revenue growth, cost reduction and innovation targets.

Duties and Responsibilities


  • Develop/Contribute and maintain an understanding of the GIT and RITS strategy and objectives, as well as the current operational environment and challenges.
  • Participate and influence the definition of IT objectives / goals that have a major impact on the company’s operational and strategic business objectives.
  • Participate in translating GIT / RITS strategic objectives into action plans and ensuring their execution.
  • Contribute to the Global IT strategy in the IT Integration Area.
  • Understand client requirements and market trends that will contribute towards the DSV standard client solutions

Demand Management

  • Participate in Managing regional projects pipeline, prioritization of projects and related SLAs for Customer Systems Solutions.
  • Together with the Business Implementation Manager align the planning (high level and detailed) with the Global Customer Integration Office and integration teams
  • Responsible for defining and building cross-functional frameworks, processes and business relationship required for an efficient IT demand and supply management.
  • Participate in priority setting and negotiating mutually acceptable solutions where conflicts arise
  • Represent IT and ensure compliance of IT standards with external engagements (New business take on)
  • Establish IT relationships with the client facing DSV staff to ensure IT Product strategy is enforced
  • Evaluation and signoff of final IT product/solution delivery to ensure alignment between business requirements, solutions design and final product delivery.
See also  talentCru Debtors Assistant

Innovation Management

  • Contribute to the development of new insights and concepts that lead to true innovation projects.

Application / Project Portfolio Management

  • Responsible to obtain, maintain excellent knowledge regarding customer application portfolio
  • Responsible for managing the RITS Customer Systems project portfolio consisting of own developed and purchased software.
  • Responsible for acknowledging the demand of regional and global products, their strategy, conception, development, release & deployment.
  • Responsible for knowledge transfer and support to the regional and global business partners
  • Assist the regional business partners in pre-sales activities in particular in the RFI & RFQ responding process and client presentations and meetings where necessary.
  • Responsible for business analysis, and translation of business requirements into demand.
  • Responsible for the management and coordination of the complete IT project lifecycle for customer application projects in particular: Solution Design, Configuration and/or Development, Installation, Documentation, UAT, SIT, Training, Roll-Out and Sign-Off.
  • Responsible for interacting with the relevant IT functions (IT Governance / IT Productivity / IT Architecture / IT Service Delivery) with the end goal of delivering IT solutions to the regional products (Marketing and Sales).

People Management

  • Collaborate and Coordinate information and projects within high performing teams
  • Contribute to set overall direction and processes for the teams. Measure achievement against these, provide appropriate coaching, training and other development needs

Finance Management / Governance

  • Participate in establishing budgets, regular forecasting and on-going cost control process.
  • Support the IT governance process and IT architecture function in its mission, objective and action plans.

Responsible for managing software vendors and other external partners. Evaluate external vendors’ performance, assess variances, and initiate corrective actions

Additional Job Information

Innovation & change management Competencies

  • Deal with ambiguity
  • Manage the unforeseen
  • Live an entrepreneurial spirit
  • Identify industry and market trends
  • Drive innovation
  • Manage changes

Competencies – Business & Financials

  • Identify opportunities
  • Participate in strategy definitions and translate into operational plans
  • Know the business model and key levers that drive performance and profitability
  • Demonstrate an understanding of the work of other disciplines
  • Recognize underlying relationships and draw inferences
  • Display agility and push for results
  • Ensure detailed Cost Control
See also  Manager – DPP Audit and Assurance

Competencies – Manage across matrix boundaries

  • Engage in Building and using networks
  • Engage in Periodic Training to keep competences high
  • Encourage collaboration across borders
  • Be open to outside input
  • Share knowledge and expertise with others
  • Communicate effectively
  • Influence and negotiate
  • Live the matrix organization

    Competencies – Personal

  • Display self-motivation, self-drive and result-orientation
  • Demonstrate managerial courage, honesty integrity and respect
  • Take accountability, responsibility and make decisions
  • Willingness to engage in constructive confrontation
  • Manage risks
  • Uphold and promote ethics and values
  • Respect confidentiality
  • Have self-insight and seek learning & development
  • High commitment and positive attitude in the face of setbacks and obstacles
  • High energy and resilience, and calm under pressure
  • Be authentic, approachable, open and honest

Disclaimer: Due to the high volume of applications received, only shortlisted candidates will be contacted. Should an external candidate not hear from us within four (4) weeks following their application, they should consider their application unsuccessful. Strictly fair and non-discriminatory selection procedures will be followed. We use Affirmative Action (AA) measures in an endeavor to redress the disadvantages in employment experienced by designated groups. Where possible, preference will be given to candidates from the designated groups as defined in the Employment Equity Act and in line with DSV’s Employment Equity plans. DSV reserves the right to defer or close a vacancy at any time.

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DSV South Africa
Pretoria, South Africa