Acumen Resources Development (Pty) Ltd. Senior Sales Administrator

Administration

1. Administer sales related duties for financial director and sales agents.
2. Prepare documents for key client meetings (collect, collate, and prepare)
3. Keep updated record of all key client information, agreements, and schedules.
4. Organise the necessary travel and accommodation arrangements on behalf of yourself and necessary colleague.
5. Perform a high level of administrative, including typing, editing, reports and preparing presentations as well as any other reasonable requests that may be required.
6. Assist with proposals and quotations for prospective clients.
7. Research prospective companies or customers that we can market to.
8. Compile a monthly report on sales performance.
9. Prepare sales figures and forecasting for directors and managers.

Processes & Procedures

1. Support company operations by maintaining office systems and processes for an effective sales and agent team.
2. Create and update databases and records for client information and other data.
3. Identify process improvements and procedural challenges, recommending appropriate solutions – PROBLEM SOLVING.
4. Co-ordinate sales office and agent activities and operations to secure efficiency.
5. Work together with marketing team on scheduled yearly campaigns and promotions, to promote sales.

Client Engagement

1. Manage phone calls and correspondence of key information for existing and prospective clients.
2. Follow-up on with key clients, ensuring the necessary documentation is in order.
3. Assist with queries associated with the product in question.
4. Proactively follow up on offers made and constantly liaise with key clients and sales office regarding status of orders and back orders.
5. Provide clients with relevant information about product offerings and related technical components.
6. Provide accurate, efficient, and timely responses to requests from clients and assist with queries or complaints.
7. Follow-up on all outstanding work daily and advise salesperson accordingly

Team Engagement

1. Assist key team members and schedule meetings and appointments with members
2. Willing to travel on occasionally to key client meetings.
3. Prioritise important emails and tender documentation on behalf of team members.
4. Inform the managers/director of critical information.
5. Provide administrative support to the external sales representatives.
6. Participate in meetings and interactions to ensure the recording of decisions and follow-up.
7. Work closely with sales team and agents to ensure efficient processes.
8. Coordinate with the marketing department to ensure that relevant regular content is marketed to existing and new potential customers.
9. Assisting and resolving all customer and sales reps queries
10. Supporting the sales force with general operations to help reach the teams objectives.

Order Processing

1. Check on stock levels regularly and flag items where volumes are inadequate for sales orders.
2. Handle all queries or requests received and trouble-shoot the teething problems during the initial stages of the customer experience.
3. Monitor returns.
4. Escalate areas of concern (risk or losses through duplicated orders, incorrectly processed orders etc.) promptly to the Directors/Managers for attendance.

• Perform any other related duties as requested by Management