Cell C Ltd Business Sales Consultant

Preparation of Action Plans

• Design and implement strategies for the assigned portfolio of accounts in alignment with Cell C, Marketing, channel objectives and requirements.
• Set objectives and targets for the assigned portfolio of accounts for acquisition, retention and profitability.
• Meet and exceed stipulated monthly, quarterly and annual sales targets.
• Adhere to a defined sales process and quality standards
• Prepare Corporate Account plans and Sales plans and Call plans for identified specific targets markets.
• Identify sales prospects and contact these and other accounts as assigned.
• Follow up timely on new leads and referrals resulting from field activity
• Develop and maintain sales materials and product knowledge
• Manage time effectively and be self-accountable
• Development of strategies within the SME and Enterprise Sector to ensure a competitive advantage.
• Ensure sales forecasts are timely submitted to management
• Hunt for new business.

Sales Generation

• Prepare presentations, proposals and contracts.
• Present and sell company products and services to current and potential clients
• Follow up to confirm proper follow through for prospects, leads and existing account
• Interact with other internal stakeholders (e.g. Networks, Credit Vetting, etc) to develop RFP’s
• Provide customers with product and service information.
• Interact with internal departments to schedule implementations
• Place orders and ensure deliveries are made
• Perform up-selling and cross-selling of products and services
• Prepare paperwork to activate and maintain contract services
• Co-ordinate company staff to accomplish the work required to close sales

Market Research

• Conduct thorough market research per channel location nationwide in order to accurately develop a highly effective and relevant channel strategy.
• Identify the unique channel segments for each geographic region to establish customer behavior patterns (Service ownership, service usages, channel usage, customer profitability, campaign behavior, loyalty program behavior, churn behavior, etc.)
• Identify customers’ behavior patterns per region for the development of successful churn and campaign model deployment relevant to each specific region.
• Identify target customer groups and segments for customer acquisition, growth and retention activities to be deployed on a national basis.
• Identify new market trends that are happening both locally and globally to ensure our campaign/promotion are revenue generating.

Relationship Building and After Sales Service

• Cultivate positive business relationships for the purposes enhancing sales revenue
• Manage performance and relationships with key decision makers and influencers within the scope of the assigned portfolio of accounts.
• Identify, initiate and nurture relationships with prospects and existing accounts over the phone, via email and in person as appropriate
• Ensure a high level of customer satisfaction though a continued professional and efficient service delivery.
• Respond to customer requests timeously
• Identify, investigate, and resolve customer issues and queries
• Follow-up on customer inquiries not immediately resolved and follow through
• Escalate billing issues, misapplied payments, etc. and recommend process improvements where necessary
• Manage account services through quality checks and other follow-up.
• Maintain contact with all clients in the defined territory to ensure high levels of client satisfaction

Report Generation

• Prepare status reports, including activity, closings, follow-up, and adherence to goals
• Ensure that the daily, weekly, monthly and annual sales, call logs and lead reports are accurate and submitted to management.
• Generate reports on emerging trends in customer issues
• Update all activities on Clarify (CRM system)
• Control expenses to meet budget guidelines and prepare all expense reports on time including travel requisitions plus claims.

Perform any other relevant duties as requested by management

• Monitor and control account economics to ensure fiscal viability of solutions and planned sales.
• Manage Cell C’s financial risk exposure regarding all commercial agreements concluded.
• Generate weekly pipeline/ Forecasting reports.