Ntice Sourcing Sotluions Key Accounts Manager

My client, a global supply chain and logistics organisation, is looking for a Key Accounts Manager to join their team. You will be required to develop and deepen key account relationships, insight and servicing to grow and maintain long term sustainable business from target clients.

Duties:

• Build high level of brand awareness and reputation as key contact to top clients
• Develop and prepare an action plan and forecast for each target to increase market share and deliver growth strategy for field sales and servicing taking cognisance of client realities
• Identifying opportunities for growing Key Accounts to achieve sales targets and results
• Provide support in resolving client concerns through facilitating internal business solutions
• Ensure through partnerships with cross functional and specialisation teams, the creation of transport and logistics solutions to meet key account clients’ needs
• Provide and enhance target customer business intelligence through the establishment and development of a strongly valued relationship with key accounts
• Increase confidence in and the reputation of the business in respect of all stakeholders, driving brand awareness and loyalty especially with Key account clients
• Develop and establish relationships with internal teams such as operations and through these partnerships ensure seamless and quality service to the client
• Act as a point of control of data and information of the sales and servicing cycle through the maintenance of the CRM system and functionality
• Ensure all activities in the area of responsibility are complaint with regulations
• Identification of new business potential and customers according to the sales strategy
• Adherence to new and existing customer agreements
• Work in close collaboration with customers
• Analysis of market and identification of customer needs
• Setting and maintaining of good internal and external customer contacts
• Accountable for calculations, creation and coordination of offers
• Negotiation of rates within given frame task
• Accountable for management of credit approvals and regular checks for the own portfolio

Requirements:

• At least 10 years’ experience in direct sales of which at least 5 years should be managing Key Accounts
• Degree or Diploma advantageous
• Relevant technical and industry experience
• Creation of market and competitor analysis in alignment with business intelligence / strategy team
• Work off pre-set target customer list
• Creation of activity reports within the CRM system
• Maintain customer data in the CRM system
• Conduct customer calls
• Calculations, creation and coordination of offers
• Creation of yearly sales planning for own customer portfolio