Phakisa Holdings (Pty) Ltd Service Centre Manager – Rustenburg

Key Tasks:
▪ Responsible for Service Centre budgets and working capital
▪ Growing business and acquiring new business and/or customers
▪ Ensure invoices targets are achieved and spares forecast
▪ Ensure WMA policies and procedures are adhered to in the service centre
▪ Control of documentation and record keeping
▪ Improve the service Centre to meet group standards
▪ To actively seek and bring in new business to the service Centre with WMA guidelines
▪ Maintain quality and standards within the service Centre
▪ Offer new products and value adding to contract
▪ Provide technical support to both internal and external clients
▪ To ensure all work is of a high quality and standard
▪ Assist in sustaining lean management through auditing
▪ Develop, maintain and improve all processes
▪ Optimize and set up programs to improve equipment effectiveness
▪ Manage the service Centre staff
▪ Continuous improvements in Lean and Kaizen
▪ Ensure adherence to all SHE and housekeeping requirements at the branch
▪ Ensure Adhere to Duty of Care Policy at all times

Minimum Skills/Abilities:
▪ Excellent business communication at all levels / Ability to analyse and interpret technical journals, financial reports and legal documents / Ability to define and solve problems in a timely manner / Ability to deal with difficult customers and respond promptly to customer needs / Ability to balance team and individual responsibilities / Management skills, including providing regular performance feedback / Cost conscious.